Sites covered by this Policy Statement
This Privacy Statement applies to all NEES SOLAR owned websites and domains, and our wholly owned subsidiaries (“NEES SOLAR websites.”)
Links to non NEES SOLAR websites
Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. NEES SOLAR uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with NEES SOLAR. We value the trust you place in us. NEES SOLAR will not sell, rent or lease your personal information to others.
On some pages and links at NEES SOLAR, you can order products or services, request information, or subscribe to marketing or support materials. The types of personal information you provide to us on these pages may include name, address, phone number and e-mail address.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. NEES SOLAR collects and analyzes non-personal information to evaluate how visitors use the NEES SOLAR website.
Non-personal data we collect may include the pages visited on the NEES SOLAR websites, unique URLs visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.
NEES SOLAR is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. NEES SOLAR does not knowingly collect information from children under the age of 13 and NEES SOLAR does not target its website to children under 13.
How we use your information
NEES SOLAR uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, or to update you on services and benefits.
Personal data collected online may also be combined with information you provide NEES SOLAR through other sources such as product registration, call centers or public events such as trade shows or seminars..
Non-personal data is aggregated for reporting about NEES SOLAR website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
Who we share your information with
NEES SOLAR will not sell, rent or lease your personal information to others. NEES SOLAR will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. NEES SOLAR shares customer information across NEES SOLAR-owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.
NEES SOLAR occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of NEES SOLAR and may not use it for any purpose other than to carry out the services they are performing for NEES SOLAR. These service providers may change or we may contract with additional service providers to better accommodate our customers. NEES SOLAR will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
NEES SOLAR or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, NEES SOLAR will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you..
Your information and third-party companies
Certain NEES SOLAR services are linked with those from unrelated third-party companies, some which offer you the option to share with both NEES SOLAR and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice..
Keeping your information secure
NEES SOLAR is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, NEES SOLAR has in place appropriate physical and managerial procedures to safeguard the information we collect.
This privacy statement applies to Canada